I can certainly create a longer, more detailed shipping policy using the brand name DUTY FREE GUJARAT.

This policy will incorporate the professional tone and structure of the previous English-only response, focusing on the high-value, sensitive nature of the products.

🚚 DUTY FREE GUJARAT: Comprehensive Domestic Shipping Policy

Thank you for choosing DUTY FREE GUJARAT for your luxury shopping needs. We are dedicated to providing you with a superior shopping experience, which includes robust and transparent logistics to ensure your high-value purchase arrives safely and promptly. Please read our detailed shipping guidelines below.

1. Geographical Shipping Scope (Domestic-Only)

DUTY FREE GUJARAT currently facilitates shipping exclusively within the territorial boundaries of India.

  • Domestic Coverage: We service all serviceable pin codes across India.
  • International Exclusion: We do not offer international shipping at this time. This restriction is primarily due to the complex customs regulations, the classification of many products (like perfumes and aerosols) as Hazardous Goods (flammable liquids), and the prohibitive costs associated with specialized international transport for these items.

2. Order Processing and Secure Handling Time

Our commitment is to process your order with meticulous efficiency, given the specialized packaging required for fragile and high-value items.

  • Processing Window: All orders are typically processed and prepared for dispatch within 1 to 2 business days (excluding weekends and public holidays) following the order placement date.
  • Quality & Safety Checks: During this period, each item undergoes a final quality assurance check. We apply professional, secure, and multi-layered packaging that adheres to strict guidelines for shipping glass and restricted commodities.
  • High-Value Order Checks: Orders with a cumulative value exceeding ₹5 lacs (Five lacs rupees) may require an additional business day for enhanced security verification before dispatch.

3. Shipping Methods and Delivery Timeframes

We utilize specialized domestic courier services that are vetted for their capability to handle fragile and high-value goods to balance speed and secure delivery.

  • Standard Shipping: We offer Standard Shipping on all orders.
  • Estimated Delivery Time: Once your order has been processed and dispatched, the delivery time frame is typically between 5 to 7 business days.
  • Regional Variation: Delivery times are estimates only and may vary based on your specific delivery location (tier-1 cities usually receive faster delivery) and any unforeseen logistical delays (such as weather events, national holidays, or carrier volume surges).

4. Transit Insurance and Secured Packaging

Your investment is fully protected while it is in transit.

  • Transit Insurance: All shipments are automatically covered by comprehensive transit insurance, protecting the full value of your purchase against total loss or damage during shipping.
  • Secure Packaging: We use a proprietary packaging system designed to minimize movement and absorb shock. This includes:
    • Individual wrapping and protective sleeving for product boxes.
    • Using high-density cushioning materials (like air-column systems) within the master carton.
    • Tamper-evident sealing on the outer packaging.

5. Order Tracking and Visibility

We ensure you have real-time visibility of your order from our warehouse to your final destination.

  • Confirmation Email: Once your order is dispatched, you will receive a Shipping Confirmation Email within 24 hours.
  • Tracking Number: This email will contain your dedicated tracking number and a direct, clickable link to our logistics partner’s tracking portal.
  • Tracking Access: You can monitor the precise status and location of your order 24/7 using this link or by logging into your dedicated DUTY FREE GUJARAT customer account.

6. Delivery Protocol and Acceptance

To guarantee the secure receipt of high-value goods, we enforce strict delivery protocols.

  • Signature Required: A responsible individual is required to be available to receive and sign for the order at the shipping address provided during checkout. Our logistics partners will not leave packages unattended.
  • Inspection at Delivery: We strongly advise customers to visually inspect the external packaging immediately upon delivery for any signs of severe crushing, tearing, or tampering before signing the Proof of Delivery (POD).
  • Delivery Issues: In the rare event of severe damage to the external box, kindly make a note of the damage on the POD before signing, take clear photos, and contact our Customer Care team immediately.

7. Returns and Exchanges

For information regarding post-delivery issues like product damage, wrong item received, or defects, please refer to our separate and detailed Return and Exchange Policy.

  • Policy Reference: Returns/exchanges for damaged goods must be initiated within 7 days of receiving the order.
  • Mandatory Requirement: Please note that all damage or wrong item claims are subject to the strict requirement of an UNBOXING VIDEO as detailed in our Returns Policy.

If you have any further questions or require assistance concerning the shipment of your order, please do not hesitate to contact our Customer Care team.